Refund & Cancellation Policy

This Refund & Cancellation Policy describes the conditions under which users may request refunds for services purchased on JobCliff, including courses, skill programs, job listings, employer plans, and advertising services. By making a purchase on JobCliff, you agree to the terms outlined below.

1. Refunds for Online Courses & Training Programs

Before Course Access

Users may request a refund any time before accessing the course content or before the batch start date (whichever occurs first).
A 20% processing fee will be deducted.
The remaining amount will be refunded within 15 working days (Monday–Friday, excluding national holidays).

After Course Access

Once the user has logged into the course, viewed any video/module, or downloaded any training material, no refund will be permitted.

Non-Refundable Items

Course extensions
Retest fees
Additional attempts or upgrades
Fast-track upgrades
Certificate reissue fees

2. If JobCliff Withdraws a Course

If a course or program is canceled by JobCliff due to internal reasons, users will receive a 100% refund.
Refunds will be processed within 15 working days from the date of withdrawal.

3. Refund Policy for JobCliff Skill Pass / Premium Plans

The following products are strictly non-refundable:

JobCliff Skill Pass
JobCliff Student Premium
JobCliff Pro / Premium Subscriptions

No cancellations or refunds will be allowed after purchase.

4. Refund Policy for Placement-Linked Programs

For placement-linked programs:

Course fee, booking amount, extension fee, retest fee, batch change fee, and program change fee are non-refundable.

To claim a refund under placement guarantee terms (if applicable), refer to the Placement & Refund Terms mentioned on the respective course FAQ page.

5. Refund Policy for Employers (Job Listings & Upgrades)

Fresher Job Listings & Internship Upgrades

Employers may request a 100% refund within 30 days of purchase if no candidate was successfully hired using the listing.
Refunds will be processed within 15 working days of approval.

Non-Refundable Employer Products

Premium Plans
Bulk Hiring Plans
Subscription Plans
Company Branding Upgrades (after activation)

Refunds can be availed only once per company, regardless of the number of purchases.

6. Advertising Services Refunds

No cancellations or refunds are allowed once an advertising campaign has started or after payment is made.
If JobCliff cancels the campaign due to internal reasons, a pro-rata refund will be issued after deducting the cost of delivered impressions or creatives already served.

7. Violation of Terms

If a user or employer is found violating JobCliff’s Terms & Conditions, JobCliff reserves the right to deny or cancel any refund request.

8. Policy Precedence

In case of conflicting refund terms:

Product page terms
Course page terms
Official written agreements

These specific terms will override the general policy mentioned here.

9. Policy Updates

JobCliff may update or modify this Refund & Cancellation Policy at any time. Users are advised to review the latest version before making a purchase.